Terms and Conditions

Defective or Missing Item

Contact us and include a description of the damaged or missing parts (pictures if possible).  We’ll mail you replacement parts, and if this doesn’t address the issue we’ll give a refund as described under the 30 day return policy. You have 100 days to report this kind of issue.

30 Day Return Policy

• You must contact us and receive instructions for the return within 30 days of your order before returning an item.
• You are responsible for the return shipping costs.
• In the email used to initiate the return, you must provide proof of shipment or a tracking number.
• First Return – You will receive a full refund the first time you return items.
• Second and Subsequent Returns – If you return more than one order there is a 25% restocking fee.  We’ve done this because as a small business we can’t afford many returns from a single customer since each return is a large loss for us (it’s a loss even with the restocking fee since we don’t ever sell returned items as new).  This is one of the ways we keep our prices more affordable for our customers.  That said, we know a person can make a mistake on what they order and that is why the first refund is a full refund.

100 day warranty

If you request a replacement for a defective product within 100 days of purchase due to a manufacturing defect we will send you a replacement part.  The warranty is only valid for the original owner.

There is a 1 year warranty for the motors used in the EEW 6.x.

Undelivered Package

If your package is never delivered or is missing all the parts (international orders can sometimes take over 30 days due to customs), we will treat it as a 30 day return so look at that section.  But basically this means you get a full refund the first time, but after that you will need to pay a restocking fee if it’s lost again.  Sorry about this, but we’ve had too many cases where packages get lost to the same address and we need to have this policy to help keep our prices affordable for customers who have reliable shipping.